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Details
Experience LevelManagement
Employment TypeFull-time
Education LevelBachelor’s Degree
Compensation350
TypeJob Seeker
Description
A young Sudanese Technical Support
programming networks, project management software, Graphics design, databases
and others
Installing &configuring computer hardware, software, systems, networks, printers, and
scanners.
Monitoring and maintaining computer systems and networks.
Responding in a timely manner to service issues and requests.
Providing technical support across the company in person or over the phone.
Setting up accounts for new users.
Repairing and replacing equipment as necessary.
Testing new technology.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Business Support
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipmen
Serves customers by selling products and meeting customer needs.
Services existing accounts, obtains orders, and establishes new accounts by planning and
organizing daily work schedule to call on existing or potential sales outlets and other.
Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
Focuses sales efforts by studying existing and potential volume of dealers.
Submits orders by referring to price lists and product literature.
Keeps management informed by submitting activity and results reports, such as daily call
reports, weekly work plans, and monthly and annual territory analyses.
Monitors competition by gathering current marketplace information on pricing, products, new
products, delivery schedules, and merchandising techniques.
Recommends changes in products, service, policy by evaluating results and competitive
developments.
Resolves customer complaints by investigating problems, developing solutions, preparing
reports, and making recommendations to management
Location
Oman
Ad id 128901007
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Listed by private user
Ahmed Yousry
Member since Sept 2023
See profile
Your safety matters to us!
- Only meet in public / crowded places.
- Never go alone to meet a buyer / seller, always take someone with you.
- Check and inspect the product properly before purchasing it.
- Never pay anything in advance or transfer money before inspecting the product.
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