Telecaller Sales & Marketing

Al Ghubrah, Muscat

15 hours ago

Details

Experience LevelEntry level

Education LevelHigh-school/Secondary school

Employment TypeFull-time

Workplace TypeHybrid

Description

### **Duties & Responsibilities of a Telecaller** #### **1. Outbound Calling (Sales & Marketing)** - Contact potential or existing customers to inform them about products or services. - Generate leads and follow up on previous inquiries. - Persuade customers to buy by explaining product benefits. - Meet daily/weekly sales targets. #### **2. Inbound Calling (Customer Support & Query Handling)** - Answer incoming calls from customers regarding queries, complaints, or product details. - Provide solutions to customer issues or escalate them to the appropriate department. - Maintain a polite and professional attitude while handling calls. #### **3. Data Management & Reporting** - Maintain a record of calls, sales, and customer interactions in the CRM system. - Prepare daily or weekly reports on leads, conversions, and follow-ups. #### **4. Follow-up & Relationship Building** - Conduct follow-up calls to ensure customer satisfaction. - Build long-term relationships with customers for repeat business. #### **5. Adhering to Company Policies** - Follow the script and guidelines provided by the company. - Maintain confidentiality of customer data. - Adhere to telemarketing regulations and ethical sales practices. ### **Skills Required for a Telecaller** **Good Communication Skills** – Clear and persuasive speaking ability. **Active Listening** – Understanding customer needs and responding appropriately. **Sales & Negotiation Skills** – Convincing potential customers. **Basic Computer Knowledge** – CRM, MS Office, data entry. **Patience & Persistence** – Handling rejections and difficult customers.

Location

Oman