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Details
Experience LevelManagement
Employment TypeFull-time
Education LevelDiploma
Workplace TypeOnsite
Description
SMART CITY ENERGY LLC is looking for a dedicated and skilled Sales Support Engineer to join our
team. As a Support Engineer, you will play a vital role in providing technical support and troubleshooting
assistance to our clients. Your strong problem-solving skills, attention to detail, and commitment to
customer satisfaction will contribute to our continued success and customer loyalty.
Responsibilities:
* Serve as the primary point of contact for customer inquiries and technical issues.
* Respond to customer support tickets and troubleshoot software and hardware problems.
* Provide timely and effective solutions to customer issues, ensuring their satisfaction and success.
* Document customer interactions, issues, and resolutions in a CRM or support ticketing system.
* Assist customers with software installations, configurations, and updates.
* Offer guidance and training to customers on how to effectively use our software products.
* Collaborate with cross-functional teams, including developers and QA engineers, to address and
resolve customer issues.
* Experience in Windows Installation, trouble shooting, Networking, Sql Server installation and
Configuration.
Requirements:
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* Proven experience in technical support, help desk, or a similar role.
* Strong understanding of software and hardware products and the ability to troubleshoot technical
issues.
* Excellent communication and interpersonal skills to interact effectively with customers.
* Familiarity with customer support tools and CRM systems.
* Attention to detail and a commitment to delivering high-quality results.
* Patience, empathy, and a customer-oriented mindset.
* Ability to work independently and as part of a team.
* Strong organizational and time management skills.
A person that has their own Car should be preferred.
Location
Oman
Ad id 129905653
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Listed by private user
Amur Saed
Member since Dec 2024
See profile
Your safety matters to us!
- Only meet in public / crowded places.
- Never go alone to meet a buyer / seller, always take someone with you.
- Check and inspect the product properly before purchasing it.
- Never pay anything in advance or transfer money before inspecting the product.
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