Network Support Engineer

OMR 350 - OMR 400

Al Khuwair, Muscat

6 days ago

Details

Experience LevelManagement

Education LevelBachelor’s Degree

Employment TypeFull-time

Workplace TypeOnsite

Description

Dynamic and results-driven IT Helpdesk Engineer with 4+ years of experience delivering top-tier technical support and IT solutions. Proven expertise in diagnosing and resolving complex hardware, software, and network issues while driving operational efficiency and enhancing user satisfaction. Passionate about leveraging technical expertise and customer service skills to streamline IT operations, minimize downtime, and elevate the user experience. Key Achievements & Expertise Enterprise IT Management: Spearheaded the maintenance and optimization of advanced IT infrastructures, including Office 365, PBX, VoIP, and video conferencing systems. Network Excellence: Designed, deployed, and supported robust telecom networks (fiber, copper, wireless), ensuring seamless connectivity for enterprise clients. Technical Troubleshooting: Resolved critical hardware, software, and network issues with precision, minimizing system downtime and enhancing productivity. Vendor Collaboration: Partnered with external vendors and telecom carriers to deliver seamless network integration and reliable IT solutions. End-User Empowerment: Delivered tailored training sessions and created comprehensive IT documentation, enabling users to navigate systems confidently. Education Bachelor of Computer Applications, Pacific Institute of Professional Studies (2015–2020) Core Competencies Technical Mastery: Expert in hardware/software diagnostics, system repair, and IT troubleshooting. Network Solutions: Proficient in configuring and managing enterprise network devices (routers, switches, firewalls). Office 365 Expertise: Skilled in administration, Outlook troubleshooting, and user training. Customer-Centric: Dedicated to resolving user challenges efficiently and fostering productive IT environments. Process Improvement: Experienced in creating documentation and optimizing IT workflows for long-term efficiency. Why Choose Me? I combine technical expertise with a proactive, user-focused approach to deliver IT solutions that empower teams, enhance productivity, and drive organizational success. Let’s work together to make IT seamless, efficient, and impactful.

Location

Oman