IT Support Engineer

Up to OMR 175

Ghala, Muscat

2 weeks ago

Details

Experience LevelManagement

Employment TypeFull-time

Education LevelDiploma

TypeJob Seeker

Description

Wide Solutions LLC, a leading computer software company, is looking for a dedicated and skilled Support Engineer to join our team. As a Support Engineer, you will play a vital role in providing technical support and troubleshooting assistance to our clients. Your strong problem-solving skills, attention to detail, and commitment to customer satisfaction will contribute to our continued success and customer loyalty. Responsibilities • Serve as the primary point of contact for customer inquiries and technical issues. • Respond to customer support tickets and troubleshoot software and hardware problems. • Provide timely and effective solutions to customer issues, ensuring their satisfaction and success. • Document customer interactions, issues, and resolutions in a CRM or support ticketing system. • Assist customers with software installations, configurations, and updates. • Offer guidance and training to customers on how to effectively use our software products. • Collaborate with cross-functional teams, including developers and QA engineers, to address and resolve customer issues. • Identify and escalate recurring technical issues to the appropriate teams for further investigation and resolution. • Experience in Windows Installation, trouble shooting, Networking, Sql Server installation and Configuration. Requirements • Bachelor's degree in Computer Science, Information Technology, or a related field. • Proven experience in technical support, help desk, or a similar role. • Strong understanding of software and hardware products and the ability to troubleshoot technical issues. • Excellent communication and interpersonal skills to interact effectively with customers. • Familiarity with customer support tools and CRM systems. • Strong problem-solving and analytical skills. • Attention to detail and a commitment to delivering high-quality results. • Patience, empathy, and a customer-oriented mindset. • Ability to work independently and as part of a team. • Strong organizational and time management skills.

Location

Oman