Description
Installed and configured various software applications and services to support the organization's needs.
Resolves technical problems with hardware, software, and connectivity.
Sets up and configures user workstations and equipment.
Maintain current and accurate inventory of computer hardware, software, and resources.
Troubleshoot and resolve any and all hardware, Software, and network systems issues to ensure maximum suppertime of critical systems including Internet access.
Ensuring nightly backup, security, virus protection, and licensed software is in place
Setup and manage user profile accounts.
Troubleshoots staff issues while maintaining system services within reasonable time.
Participates in the configuration and support of internal systems.
Supports installation and implementation of connectivity and system products.
Maximised network performance with updated computers, keeping software and applications current with patches.
Guided inexperienced team members on defined procedures and supervised individual support work.
Kept computer systems in excellent working order by performing preventative maintenance.
Improved devices' performance by updating computers with patches or new applications.