Customer Service Representative

Salalah, Dhofar

4 weeks ago

Details

Experience LevelManagement

Employment TypeFull-time

Education LevelBachelor’s Degree

TypeJob Seeker

Description

ARY Laguna Pvt. Ltd, Karachi | Nov-20-Dec-23 / Customer Service Representative • Responding to calls from international and local customers contacting the Customer Center. • Providing details to the customers regarding residential and commercial categories in the project and resolving customer queries accordingly. • Coordinating with customers on Live Chat Support (Tawk to) and social media platform, which is linked to the website to resolve the customer's issues related to the project. • Coordinating with customers through emails to resolve their conflicts and queries. • Data entry of new customer's membership forms on (ZOHO CRM) and checking and approving the details provided by the customer. • Contacting international and local customers for payment recovery. • Coordinating on daily basis with a finance team and upper management to update customers' conflicts and issues. • Coordinating with associated platinum agents and head office for new construction updates of the project. Fashion Flare, Karachi | Nov-17 - Nov-19 E-Commerce Executive •Proficient in utilizing Shopify to efficiently process and manage customer orders for online garment sales. • Utilize Shopify's inventory management tools to monitor and update stock levels, reducing the risk of stockouts and improving order fulfillment efficiency. • Skilled in order tracking and management, guaranteeing timely processing, dispatching, and delivery of customer orders. • Proficient in using Slack to quickly resolve customer issues and queries and communicate clearly and effectively with senior management and internal teams. • Familiarity with integrating third-party apps and tools to enhance e-commerce functionality. • Proficient in utilizing Whatsapp as a primary communication channel to assist customers with garment-related inquiries, order placement, and effectively managing order updates, delivery status, and post-purchase support, with a proven track record of resolving customer complaints and issues related to received orders. • Proven track record of increasing online sales, enhancing the customer experience, and growing social media followings. • Excellent problem-solving skills and Collaborated with the customer support team to provide exceptional service and resolve customer inquiries promptly. Karachi Electric Pvt. Ltd, Karachi | Sep-12-Aug-17 / Consumer Service Representative • Working as a CSR round the clock in 3 shifts on complaint processing and its rectification system of SAP CRM and SAP PM. • Responsibilities for processing and executing tickets on SAP CRM and SAP PM generated by 118 call centers, data execution, detailed analysis, and reporting, maintaining and preparing the reports of complaints with Excel (Pivot Table, V LOOKUP) skill an hourly and daily basis, ensure strict action on emergency and prioritized complaints. • Receiving complaints from the inbound team and then dispatch to the Maintenance and Control unit (M&C). • Help out consumers on a priority basis by forwarding their complaints to M&C and then taking feedback from consumers. Making a compiled report of the dispatch unit on daily basis, monitoring and measuring the performance of every person who sent complaints to M&C, and sending reports to management. • Continuous coordination b/w M&C and 118 to ensure timely resolution of complaints and smooth working of day-to-day operations, updating call center of all major and minor HT and LT faults. • Also conducting training for newly hired CSRs and their performance review.

Location

Oman