BARISTA

Sohar, Al Batinah

3 weeks ago

Details

Experience LevelManagement

Employment TypeFull-time

Education LevelDiploma

TypeEmployer

Description

JOB RESPONSIBILITIES Brew, prepare, and serve high-quality espresso-based drinks (e. g. , lattes, cappuccinos, macchiatos) and non-espresso beverages (e. g. , drip coffee, teas, smoothies). Operate and maintain espresso machines, grinders, and other coffee equipment. Steam and froth milk to the correct texture for various beverages. Ensure each drink is made to the company’s standards and customer specifications. Greet customers warmly and take their orders with a friendly, professional demeanor. Provide recommendations and explain menu items, including specialty drinks, seasonal offerings, and ingredients. Handle customer concerns or complaints promptly and professionally, ensuring an overall positive experience. Maintain a clean, organized, and welcoming environment for customers. Accurately process customer transactions using a point-of-sale (POS) system, including cash, credit, and mobile payments. Ensure proper handling of money and issue correct change. Handle and balance the cash drawer at the beginning and end of shifts. Develop a strong knowledge of coffee beans, roasting methods, and the drink menu. Suggest additional products, such as pastries or merchandise, based on customer preferences and the current menu. Stay informed about new products, seasonal offerings, and promotions. Keep the barista station, kitchen, and dining area clean and well-organized throughout the shift. Ensure equipment is regularly cleaned and maintained, including espresso machines, grinders, and blenders. Adhere to health and safety standards, including food handling and cleanliness protocols. Perform regular stock checks and inform management when supplies need to be replenished. Work closely with fellow baristas, servers, and kitchen staff to ensure smooth, efficient operations during peak hours. Support team members during busy periods by assisting with additional tasks when necessary. Maintain a positive attitude and contribute to a fun, supportive work environment. Participate in ongoing training and development to improve skills and knowledge of coffee, equipment, and customer service. Assist with opening and closing duties, including cleaning, restocking, and preparing for the next shift. Ensure adherence to company policies and procedures, including punctuality and reliability. Prepare a variety of fresh, custom-ordered juices, smoothies, and other blended beverages. This includes washing, peeling, and chopping fruits and vegetables as needed. Use specific recipes for smoothies, juices, and health shots, while also being able to adjust for customer preferences (e. g. , extra ginger, no sugar, dairy alternatives). Prepare and serve non-alcoholic Mojito-style beverages by combining fresh ingredients like mint, lime, and soda water, along with fruit juices if specified (e. g. , mango, strawberry, or watermelon mojitos).

Location

Oman