Description
Job Roles and Responsibilities:
• Ensures Food, Service, and Cleanliness Quality standards.
• Ensures achievement of prepared sales forecasts and Ensures store profitability.
• Conceptualizes and implements effective and timely Local Store Marketing Programs with the objective of improving market awareness and sales.
• Ensures implementation of operational systems and procedures such as cash and security control, kitchen management, crisis management, customer service, etc.
• Analyzes financial statements.
• Controls customer complaints and coordinates any crisis occurrences with the Crisis Management Committee.
• Ensures accuracy of a month-end inventory conducted in the store.
• Ensures proper handling and maintenance of all store equipment and facilities.
• Ensures proper training of all new employees ensuring their awareness and compliance with company standards, policies, rules and regulations and work procedures.
• Ensures manpower readiness at all times by doing timely hiring, regularizing, and promoting following HR guidelines and procedures.
• Coaches, leads, directs, disciplines, and motivates the Management Team and staff towards a more productive individual and group performance.
• Conducts one-on-one or group meeting ensuring that all operational and employee concerns are discussed and resolved or improved.
• Evaluates the performance of the Management Team and staff as scheduled.
• Monitors and sees to it that the corporate trademarks (signboards, streamers, uniforms) are standard and well-maintained.
• Coordinates closely with other departments in all matters that affect store operations.
• Creates and maintains tie-ups with government, NGOs, and private business establishments seeing to it that the company is properly represented.