الوصف
I am an Experienced ERP Implementation Specialist with a strong background in IT support, ERP, and POS software solutions. I have a Proven track record of managing successful ERP implementation projects and delivering cloud-based ERP systems across multiple locations. Adept at streamlining business processes, integrating technology solutions, and ensuring seamless system deployment. Skilled in project management, software implementation, and user training to drive operational efficiency and business growth.
Assist in the implementation and configuration of ERP software at client sites.
Understand client requirements and provide tailored ERP solutions.
Diagnose and resolve hardware, software, and network issues.
Provide Level 1 and Level 2 technical support to end-users.
Respond to support tickets, emails, or calls within SLAs (Service Level Agreements).
Conduct user training and system documentation.
Collaborate with cross-functional teams to ensure smooth rollouts.
Collaborated with cross-functional teams to optimize ERP functionalities and business processes.
Managed end-to-end ERP implementation projects, including planning, execution, and post-go-live support.
Perpared and Managed required master data for implementation.